Bridging the Gap Between Application Owners and Infrastructure Operations to Assure Performance at Eversource

100%

Peace of mind that your applications have the resources they need when they need them.

24x7

Performance assurance with software continuously making resource decisions.

 

6,000

Workloads across VMware + Azure Hybrid Cloud Environment.

Background

• Eversource Energy is a publicly traded, Fortune 500 energy company
• 4 million customers located in Connecticut, Massachusetts and New Hampshire
• 8,000+ employees
• 6,000 workloads across hybrid cloud environment

Visit eversource.com

Understanding Eversource

Eversource Energy, headquartered in Boston, Massachusetts and Hartford, Connecticut, is a public utility holding company engaged primarily in the energy delivery business through a range of wholly-owned utility subsidiaries including: The Connecticut Light and Power Company, NSTAR Electric Company, Public Service Company of New Hampshire, NSTAR Gas Company, Eversource Gas Company of Massachusetts, Yankee Gas Services Company, and Eversource Aquarion Holdings, Inc.

“We have around 6,000 workloads. It’s really hard to allocate all those resources manually. With Turbonomic’s trustworthy resourcing decisions, we don’t need to rely on human intervention in every single area of our environment. We can automate resourcing decisions in our non-prod environment and focus our efforts on our mission-critical storm-related applications.”

Anjali Ingale
LTI Service Management Engineer
Eversource

When Overprovisioning Becomes Unsustainable

Before Anjali Ingale, LTI Service Management Engineer, took over Eversource’s Turbonomic deployment, the Eversource IT organization relied on overprovisioning to assure application performance. The team used disparate monitoring tools that did not allow them to understand their VMware and Azure hybrid cloud holistically; thus, overprovisioning across their environment became the operating standard. Although resource utilization averaged just 10 to 20%, the team lacked the necessary insights to increase density while accommodating the occasional performance-threatening demand spikes. This challenge drove a range of capacity-related issues and waste across the Eversource hybrid cloud environment.

Rightly focused on their mission critical—storm-related—applications, the Eversource team lacked the bandwidth to search for or capitalize on opportunities to minimize the overprovisioning in their non-prod environment which was raising cost but not contributing to 24x7 performance assurance of their mission critical applications. In rare cases when the team did have time to identify an opportunity to rightsize, they could not take any action until they had secured permission from application owners. In summary, a lack of insight, time, and permission prevented Eversource from assuring performance without keeping their hybrid cloud in a state of costly waste.

Bridging the Gap between Application Owners and Infrastructure Operations

The Eversource team needed a way to assure the performance of their applications without relying on overprovisioning across their on-premises and Azure environment. They also needed to be able to reallocate resources without human intervention.

In the past, when developing a new application, application owners often requested more resources than necessary because there was no way to determine precisely what each new application required in the long-run. This allocation-based approach was normal because the team lacked the consumption-based insights required to operate otherwise. Once they deployed Turbonomic and finally had one comprehensive view of their entire estate, Anjali and her team could clearly identify where there were opportunities to minimize waste without compromising performance. With the help of Turbonomic recommendations, Anjali and her team were able to safely increase utilization and reduce overprovisioning without negatively impacting application performance. They also were able to improve collaboration between their team and applications owners.

Turbonomic’s reporting and recommendations helped Anjali’s team show their governance board the waste that existed in their production, pre-production and non-production environments. The governance board then brought this evidence to the application owners and showed how they can and should implement automation to optimize resource allocation on an ongoing basis. In a heavily regulated IT organization which historically had relied on multiple rounds of approval to facilitate any repurposing of IT resources—even in a non-prod environment—Anjali and her team were able to build enough trust in Turbonomic recommendations that they could be implemented automatically. This decision to implement the automation freed up Anjali and her team to focus on their mission-critical storm-related applications and other strategic initiatives.

“Because Turbonomic can integrate with multiple sites we can see all the details of our environment in one single tool instead of going to five different tools.”

Anjali Ingale
LTI Service Management Engineer
Eversource

Expanding Automation Across Hybrid Cloud

As they look ahead, Anjali and her team plan to expand their usage of Turbonomic automation across their environment and continue to optimize their Azure footprint. Relying on AI-powered automation to assure performance while minimizing waste, Anjali’s team will continue to focus their efforts on accelerating strategic initiatives and bridging the gap between infrastructure and applications.

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