Modern applications are more complex and distributed than ever. And their performance is more critical to the business than ever. As a result, executives are under pressure to demonstrate the business impact of their organization.
Fortunately, the same technologies being used to modernize and manage applications create opportunities to directly tie IT’s impact to the business. IT and Platform teams have found new ways to measure the health of their environments, set expectations for their applications, and connect their efforts to business context, namely Service Level Objectives. Given the business-criticality of today’s modern applications, leading executives must guide their organization’s thinking towards defining SLOs in terms of business impact and customer experience.
In this paper, we will review common approaches and pitfalls when defining and implementing SLOs, and provide clear guidance on best practices on utilizing SLOs to drive better business outcomes.